To qualify for a return, orders must be unused and unwashed. We do not accept apparel returns with make up or any other stains or apparel that has been washed. Vacuum sealed packages (ie. Scripture Cards) cannot be returned if they have been opened. All candle sales are final.
If your order qualifies, the items must be returned within 15 days of delivery for a refund. At this time, we do not offer exchanges. If you would like a different size or style, you will have to place a new order on the website. Once we receive the returned item(s), your return will be processed and the charges will be credited to you. Shipping costs are non-refundable.
Used, washed, opened, stained and/or sale items cannot be returned. All items purchased with a coupon code or on sale are final sale and cannot be returned. All sales on digital downloads are final. All returns must include our return form filled out with the package.
How to return your order:
Send your order, along with all original packaging and our return form, to:
Scarlet & Gold
2408 East University Drive
Auburn, AL 36830
Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.
Once a qualified refund is received we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable.
Please note that refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us.
Damaged orders must be reported within 24 hours of receipt. Please email firstname.lastname@example.org with pictures for proof of damage.
Please keep in mind that monitors display colors differently. Colors on products you receive may vary slightly from the image you see on your screen.
All orders will be shipped via USPS. All orders will be shipped out within 2-3 business days. You will be emailed a tracking number upon shipment. Please note we are unable to make changes to your order or shipping address once an order has been received. Please verify your shipping address is correct at checkout before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses.
If you would like the in-store pick-up option, please make sure that you note this upon checkout. If you have accidentally chosen the in-store pick-up option and need your order shipped, please call our store at 334.707.4830 to pay the additional shipping cost.